Insurance Ireland & Kainos Webinar: Elevate Customer Experience in Claims with AI


Date: Thursday, 9th November 2023

Time: 10:30 AM to 11:30 AM

Place: Online 



Insurance Ireland, alongside our partner Kainos are hosting a webinar on the 9th of November 2023. We will also have Microsoft joining us on the day.

Customer experience is essential for overall attraction and retention, insurers must innovate to keep up with evolving customer expectations. The claims process signifies a 'make or break' moment for customer experience and is a key factor in insurance customer satisfaction and retention.

Hear from experts in technology within the insurance space, on how challenges can be addressed, and benefits can be delivered to insurers.



Welcome address: Florian Wimber, Director Advocacy & Public Affairs, Solvency II Lead

Presentation by Kainos: Elevate Customer Experience in Claims with Azure OpenAI: John Sexton, FSI Director, Kainos Ireland

Presentation by Microsoft Ireland: Azure OpenAI Technology

Closing remarks: Florian Wimber, Director Advocacy & Public Affairs, Solvency II Lead, Insurance Ireland 



Florian Wimber, Director Advocacy & Public Affairs, Solvency II Lead, Insurance Ireland


Florian is the Director of Advocacy & Public Affairs and Solvency II Lead of the representative body of the Irish insurance association, Insurance Ireland. He joined the organisation in 2018 as Head of European Affairs and International Insurance and established the association’s representation in Brussels, Belgium.

Prior to his assignment with Insurance Ireland, Florian was Advisor to the Ministry of Economy and Finance of the Royal Government of the Kingdom of Cambodia where he was working on the establishment of social protection and the regulation of the insurance market.

From 2010-2016 Florian was with the German Insurance Association (Gesamtverband der Deutschen Versicherungswirtschaft e.V., GDV) where he held different positions in Brussels and Berlin. The focus of his engagement has been insurance prudential regulation and financial supervision in the European Union. Florian is a German national and holds a degree in economics from University of Cologne and Trinity College Dublin.


John Sexton, FSI Director, Kainos Ireland


John has been helping financial organisations deliver innovative technology solutions for the past 30 years. He is driven to help Insurers grow their business through clever use of technology that delivers measurable outcomes.


Sinead Brady, Enterprise Cross-Industry Lead, Microsoft Ireland


  With over 20 years experience in the IT Sector and is a member of the Enterprise Commercial team within Microsoft. She joined Microsoft in 2015 having worked in various sectors such as Retail, Disbribution and Services. She currently leads out on key industry areas such as Financial Services and helps customers by focussing on strategic transformation, digital enablement across their industry.



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