Insurance Information Service

This section of the website is designed to provide useful and, where possible, jargon free information about insurance for consumers. It also contains details of the Insurance Information Service (IIS) which Insurance Ireland operates to assist the public with any queries or complaints they may have.

Enquiry by email

If you have a general enquiry about an insurance matter, please provide a short summary of the issue. We can provide feedback or advice re next steps. Please do not include any personal information, except the insurance company name and policy number. It maybe required to follow up directly with the insurance provider for clarification or some assistance to help resolve your query.

Please email: 

Complaints by email

If you have a complaint about your insurance company (not a broker) please provide a summary of the problem and include the company name and policy number. Please do not include any personal information, except the insurance company name and policy number. Any additional information required, will be communicated by email. We may also approach your insurance company to review your complaint, which means the exchange of detail from your original email. The insurance company will be instructed to reply directly to the consumer with their outlined position.

Please email: 

Please note that the consumer information on this website represents a general guide to insurance. Insurance policies vary in their terms and conditions and so too can practices from insurer to insurer. Therefore, you should always read the insurance company’s policy or prospectus.

This service is an information service only and is not intended to replace professional advice.

Data Protection - Know Your Rights

Insurance Ireland and the Office of the Data Protection Commissioner have agreed on the Code of Practice on Data Protection for the Insurance Sector which sets out the industy's obligations to treat personal information fairly and in accordance with data protection legislation. To view this document please click here. 

Any Motor Declined Cases please send details by email to: For further information, click here



Who to Contact?

Insurance Information Service

t: 01 676 1820
f: 01 676 1943

The Insurance Information Service cannot review matters that relate to Insurance Brokers, Banks, Credit Card Companies, or Loss/Public Assessors. Please click here for a full list of our members. 


Insurance Ireland (Member Association) Company Limited by Guarantee trading as
Insurance Ireland. Registered in Ireland. No. 553048. Registered Office: Insurance Centre,
5 Harbourmaster Place, IFSC, Dublin 1. DO1 E7E8.

Insurance Ireland is an active member of the following:

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