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Insurance Ireland - SIU (Special Investigations Unit) Training Seminar


Main Information 

Date: Friday, 20th April, 2018

Venue: The Lansdowne Rugby Club, Lansdowne Road, Dublin 4

Time: 8.15am to 1.00pm

CPD: This seminar will be reviewed by The Insurance Institute of Ireland, IoB and LIA for CPD. Once confirmed we will update all those registered. 

 *This is an Insurance Ireland Member event. 


8.15am Registration - Networking & Refreshments
9.00am Welcome address - Joe Marshall, Head of Fraud, Zurich Insurance & Chairman of Insurance Ireland Anti-Fraud Forum 
9.05am Keynote 1 - Michael Horan, Non-Life Manager, Insurance Ireland 

'Update on the Cost of Insurance Working Group Report'
9.25am Claims Case Study Presentation 1 - Dean Dowling Claims Manager, Liberty Insurance 

Overview: SIU claimant defeated in the Dublin Circuit court. Claim having all the standard SIU hallmarks. Investigations uncovering, minimal impact, statement inconsistencies, non-disclosure with social media searches showing claimant engaging in activities that would question the extent of injuries being claimed for.

9.45am Claims Case Study Presentation 2 - Aran McGrath, Claims Handler & Investigator, Zurich Insurance 

“Fraud Ring Investigation: Pushing the explanation of coincidence off a cliff”

 A step by step guide into the investigation which uncovered a complex Dublin based motor fraud ring which was exposed in Court in November last. The talk will consider the various geographic, genealogical and social media association evidence that was gathered and how it was used in Court, how this evidence was addressed by the various claimants and the conclusion drawn by the Court.


Underwriting/Sales Case Study Presentation 3-  Jonathan Wheatley, Policy Fraud Investigations Supervisor, Aviva Insurance 

‘Ghost Broking’

10.40am  Underwriting/Sales Case Study Presentation 4 - Michael Bannon, Motor Product & Class Underwriting Manager, Aviva Insurance

Overview: The extent of unregulated/ illegal insurance intermediaries (Ghost Brokers) operating in the Irish Market – the Aviva experience to date - how is Aviva tackling the problem?– how does the industry best share the relevant information within the constraints of existing DP legislation?

 11.00am  Refreshment Break/Networking 
11.30am Liability Claims Case Study Presentation 5 - Jim Loughran, SIU Team, IPB Insurance

“Water Fountain”

 Overview: The case study is a liability claim which involves a motor vehicle which allegedly sustained damage due to a burst water main and ultimately resulted in the conviction of the claimant under the Theft and Fraud Offences Act.


 Keynote 2 - Niall Kavanagh, Managing Director, Verisk


“The SPOC Process and GDPR”


 Overview:  The SPOC Process on sharing date on matching claims and how the incoming GDPR will affect it.

12.30pm Claims Case Study Presentation 6 - Julie Tracey, Injury & Liability Claims Handler, RSA Insurance 

False Identity- Who is the claimant? ”

Overview: A case study on how RSA successfully defended a public liability claim pursued by a false identity and an overview of lessons learnt in relation to same.


Closing Remarks - Joe Marshall, Head of Fraud, Zurich Insurance & Chairman of Insurance Ireland Anti-Fraud Forum


 Registration is strictly via our online registration tool.                                                                        



 For further details please click here for our event website


This Insurance Ireland Event is open to Insurance Ireland members only or by invitation from our CEO. 


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Insurance Ireland,
Insurance Centre,
5 Harbourmaster Place,
Dublin 1, DO1 E7E8.

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Fax: 01 676 1943

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