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Insurance Ireland Customer 360° Conference

 

Customers are at the heart of our business but how we respond to their needs against a rapidly changing regulatory, technological and competitve landscape is not often clearly understood. Part of the Insurance Ireland Strategy is to develop a Customer Charter and our Customer 360° Conference is an important step in that direction. 

 

The Insurance Ireland Customer 360° Conference is aimed at Directors and Senior Managers across the life, general, international and health insurance sectors. We will hear from CEOs from each of these sectors, from Consumer Representatives, from the Regulator and from thought leaders on the new age of the digital consumer. The Conference will be largely panel based with the discussion hosted by Bryan Dobson.

 

Register by emailing info@insuranceireland.eu before COB on Friday, 21st November, 2014. 

 

 

Time: 7.45am Registration with tea/coffee and light breakfast

 

Conference commences at 8.30am sharp and ends at 11.00am 

 

 

Conference Programme 

 

7.45am

Registration with tea/coffee and light breakfast

8.30am

The Role of the Regulator in the Customer World

Bernard Sheridan, Director Consumer Protection, Central Bank of Ireland 

9.00am

Commercial Insights on the Modern Customer; the CEO Perspective

International and Domestic Industry CEOs Panel Interview with Bryan Dobson:

  • Health - Donal Clancy, CEO, Laya Healthcare
  • International - Ciaran McGettrick, CEO, Phoenix Group Ireland
  • Life -  Anthony Brennan, CEO, Zurich Life
  • General - Patrick O'Brien, CEO, Liberty Insurance 
9.45am

The Customer of Tomorrow here Today, the Digital Reality

Vicky Godolphin, Head of Digital, Accenture Ireland

10.15am

The Voice of the Customer

Customer & Industry Panel Debate with Bryan Dobson:

  • Bill Prasifka, Financial Services Ombudsman
  • Karen O' Leary, Member of the Commission, Competition and Consumer Protection Commission
  • Brendan Burgess, Consumer Activist and Commentator
  • Sylvia Cronin, Director of Insurance Supervision, Central Bank of Ireland
  • Kevin Thompson, Insurance Ireland 
10.55am

Closing Address

Sean Casey, President Insurance Ireland 

 

Directions/Parking 

For Parking Click Here 
For directions Click Here 

 

 

The Customer of Tomorrow here Today, the Digital Reality - Vicky Godolphin

Format: PDF File Size: 3.37MB

The Customer of Tomorrow here Today, the Digital Reality - Vicky Godolphin

The Role of the Regulator in the Customer World - Bernard Sheridan

Format: PDF File Size: 1.47MB

The Role of the Regulator in the Customer World - Bernard Sheridan

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